Frequently Asked Questions
-
Yes! All our cards are left blank inside by default so you have plenty of space to write your own personal message. We can add a message and send direct to your recipient - just let us know on the notes for the order. We will dispatch to the address as input on the order itself.
-
Card and sticker dimensions are listed on each individual product page. Cards come with a matching envelope ready for gifting or posting.
Cards are usually 5×7” on glossy cardstock
-
All orders are dispatched via Royal Mail 2nd Class to keep shipping affordable for you (free) or upgrade to First Class for faster delivery.
Orders are usually dispatched next working day.
-
Processing time: Orders are typically dispatched within 1–2 working days.
Delivery time: Royal Mail 2nd Class usually takes 2 to 3 working days after dispatch, though delivery times can occasionally vary during busy peak seasons.
-
You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
contactpandapumpkin@gmail.com
-
Royal Mail 2nd Class usually arrives within 3 working days of dispatch, but please allow up to 5 working days just in case of local delays. If your order hasn't arrived after 5 working days from your dispatch confirmation email, please contact us with your order number and we will happily look into it for you.
Email contactpandapumpkin@gmail.com
-
We want you to love your Panda Pumpkin order! Return postage costs are the responsibility of the customer unless the item arrives damaged or faulty, in which case Panda Pumpkin will replace.
Custom orders cannot be returned.